Jessica Krambeck
Director of Customer Service Center Operations Support at Signature Performance, Inc.
- Role
- Director of Call Center Operations at Signature Performance, Inc
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
Experience
Director of Call Center Operations
Feb 2019 — Present · Omaha, NE, US
Education
University of Nebraska at Omaha
BS Production/Operations Management
1989 — 1997
Skills
- Call Centers
- Ip
- Ivr
- Avaya Aura
- Vendor Management
- Telecommunications
- Avaya
- Cisco Call Manager
- Aspect Acd
- Cisco Technologies
- Leadership
- Telephony
- Avaya Aes
- Sip
- Mpls
- Speech Analytics
- Call Routing
- Cti
- Genesys
- Call Logging
- Business Analytics
- Contact Centers
- Unified Communications
- Acd
- Troubleshooting
- Management
- Service Delivery
- Isdn
- Speech Recognition
- Voip
- Data Center
- Lan-Wan
- Customer Satisfaction
- Workforce Management
- Call Center
- Customer Experience
- Wan
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