Jessica Morreale
Director of Operations, Executive Director @Lcb Senior Living, Llc
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WORK HISTORY
Director of Operations, Executive Director @Lcb Senior Living, Llc
Millis, MA, US
Led eight-person director-level team, including Facilities, Marketing, Sales, Culinary, Finance, Housekeeping, Engagement, and Clinical Care with over 80 employees. Responsible for employee performance development and engagement, budgeting, operational effectiveness and efficiency, and cross-collaboration relating to patient satisfaction and safety. Review span of control and hire, train, onboard and foster a collaborative, patient-centered, professional environment based on clear performance goals, regular performance monitoring, and consistent feedback. Partnered with clinical teams to develop, implement, and improve a robust patient satisfaction and quality assurance strategy, maintaining a 97% satisfaction rate. Evaluate patient satisfaction survey data, ad-hoc events, including RCAs to ensure operational excellence and a positive experience for patients, caregivers, and community partners. Ensure Organizational compliance with all relevant regulatory requirements, including HIPAA regulations and patient privacy standards. Act as point of contact for critical regulatory partners, and community stakeholders. Regularly analyze and report out on financial performance in regards to budget, KPIs, and occupancy goals to Senior Leadership and Investors. Oversaw the development and implementation of business development and marketing strategies, achieving strong sales and referral conversion rates that exceeded admission goals and met capital partner objectives. Established critical stakeholder relationships, including local/state/outside regulatory agencies, local Fire and Police Departments, Elder Protective Services, and community partners. Key accomplishments- Chair of Quality Assurance and Performance Improvement Committees, overseeing subcommittees committed to quality improvement- Achieved occupancy of 70% within the first year, and positive NOI of $38k within the first 6 months of opening, netting a positive $280k.
EDUCATION
University of Massachusetts Amherst
BA, Social Work, Counseling
Worcester State University
Master's Degree, Healthcare Administration
ABOUT JESSICA MORREALE
Director of Operations and Executive Director with over 16 years of experience in Executive Leadership, Quality Assurance, Patient Advocacy, and Employee Engagement.Skilled in hiring, training, and managing teams to foster collaboration and accountability, driving operational excellence, employee engagement, and patient satisfaction based on quality and related metrics, and ensuring a positive and impactful healthcare environment.\"It always seems impossible until it\'s done.\"“Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.” If my background interests you and you\'re passionate about patient satisfaction, improving quality outcomes, and employee engagement lets chat! Contact me via e-mail at J••••••••@gmail.com-Key skills: Clinical staff oversight, Conflict resolution, Financial performance (P&L responsibility), Hiring, Interdisciplinary team management, Leadership development, Marketing strategy, Patient satisfaction and engagement, Quality improvement, Regulatory compliance, Revenue optimization, Risk management, Stakeholder satisfaction, Strategic planning, Team building, Training and development.
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