Jessica L.
Customer Success Manager - Smb @Nooks
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WORK HISTORY
Customer Success Manager - Smb @Nooks
Halifax, NS, CA
EDUCATION
Dalhousie University
Bachelor of Management (BMgmt), Marketing Management, Leading and Organizing People, Disability Management
National University of Singapore
Business, Management, Marketing, and Related Support Services
ABOUT JESSICA L.
Customer Success professional with 4+ years of experience driving customer adoption, retention, and operational efficiency in fast-paced B2B SaaS environments. I have grown from Sales and CS, to CS and Operations managing SMB - enterprise portfolios, building scalable workflows, and partnering with Sales, Marketing, and Product to maximize customer value. Skilled in onboarding, strategy consulting, reporting, and data-informed decision-making, I thrive on creating processes and systems that streamline operations, improve customer outcomes, and support business growth. Passionate about helping teams succeed and customers get the most value from their technology.Graduate of Dalhousie University, with a Bachelor\'s Degree in Business Management, certificates in Marketing Management, Leadership & Organization, and Disability Management.
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