Jessica Kent

Legal Operations Lead @ Affirm | Scaling legal service delivery through process, tech & trust

Role
Legal Operations Lead at Affirm
Location
Austin, TX, US
LinkedIn followers
500 followers

Experience

  1. Legal Operations Lead

    Affirm

    Apr 2025 — Present · Austin, TX, US

    Driving strategic legal operations initiatives at Affirm, with a focus on matter management, knowledge management, and cross-functional alignment. Supporting the legal department’s efficiency, visibility, and scalability through thoughtful systems design and operational partnership.Current scope includes: • Leading legal matter management and knowledge management initiatives • Facilitating knowledge sharing across Legal and partner teams • Implementing strategies to capture and leverage institutional knowledge • Evaluating, implementing, and managing legal technology solutions • Identifying and executing process improvements to enhance operational efficiency • Developing best practices and frameworks to support legal team workflows • Monitoring and reporting on key performance indicators to drive continuous improvement • Supporting legal budgeting, procurement, and vendor management activities • Providing operational and project management support across legal workstreams • Communicating with stakeholders to ensure transparency and alignment

Education

  • Lone Star College

    Associate of Arts (A.A.)

    2013 — 2015

  • The University of Texas at Austin

    Bachelor of Arts (B.A.), International Relations and Global Studies

  • Université Jean Moulin (Lyon III)

    Study Abroad Program

    2016 — 2016

Skills

  • Powerpoint
  • Microsoft Excel
  • Databases
  • Sql
  • Problem Solving
  • Research
  • Javascript
  • Nonprofits
  • Confidentiality
  • Leadership
  • Training
  • Social Media
  • International Relations
  • Ibm as/400
  • Higher Education
  • Analytical Reasoning
  • Windows
  • Microsoft Office
  • Multicultural Sensitivity/Awareness
  • Community Outreach
  • Computer/Technical Literacy
  • Analytical Skills
  • Globalization
  • Teaching
  • Microsoft Access
  • Teamwork
  • Editing
  • Customer Service
  • Surveymonkey
  • Cascading Style Sheets (Css)
  • Cross-Functional Collaborations
  • Microsoft Word
  • Management
  • Program Development
  • Team Leadership
  • Html
  • Data Entry
  • Public Speaking
  • Multi-Line Phone
  • Java

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Jessica Kent — Legal Operations Lead at Affirm in Austin, TX, US | Unifers