Jessica Kent
Legal Operations Lead @ Affirm | Scaling legal service delivery through process, tech & trust
- Role
- Legal Operations Lead at Affirm
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Legal Operations Lead
Apr 2025 — Present · Austin, TX, US
Driving strategic legal operations initiatives at Affirm, with a focus on matter management, knowledge management, and cross-functional alignment. Supporting the legal department’s efficiency, visibility, and scalability through thoughtful systems design and operational partnership.Current scope includes: • Leading legal matter management and knowledge management initiatives • Facilitating knowledge sharing across Legal and partner teams • Implementing strategies to capture and leverage institutional knowledge • Evaluating, implementing, and managing legal technology solutions • Identifying and executing process improvements to enhance operational efficiency • Developing best practices and frameworks to support legal team workflows • Monitoring and reporting on key performance indicators to drive continuous improvement • Supporting legal budgeting, procurement, and vendor management activities • Providing operational and project management support across legal workstreams • Communicating with stakeholders to ensure transparency and alignment
Education
Lone Star College
Associate of Arts (A.A.)
2013 — 2015
The University of Texas at Austin
Bachelor of Arts (B.A.), International Relations and Global Studies
Université Jean Moulin (Lyon III)
Study Abroad Program
2016 — 2016
Skills
- Powerpoint
- Microsoft Excel
- Databases
- Sql
- Problem Solving
- Research
- Javascript
- Nonprofits
- Confidentiality
- Leadership
- Training
- Social Media
- International Relations
- Ibm as/400
- Higher Education
- Analytical Reasoning
- Windows
- Microsoft Office
- Multicultural Sensitivity/Awareness
- Community Outreach
- Computer/Technical Literacy
- Analytical Skills
- Globalization
- Teaching
- Microsoft Access
- Teamwork
- Editing
- Customer Service
- Surveymonkey
- Cascading Style Sheets (Css)
- Cross-Functional Collaborations
- Microsoft Word
- Management
- Program Development
- Team Leadership
- Html
- Data Entry
- Public Speaking
- Multi-Line Phone
- Java
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