Jessica Johnson

About Jessica Johnson

I\'m a strategic operations leader who makes complex, cross-functional initiatives work…

Experience

1. Senior Business Analyst Senior Product Analyst (Director-level Scope)

   HCA Healthcare

   Jan 2022 — Present

   Strategic contributor to enterprise initiatives across 2,400+ sites and 186 hospitals. Partnered with Palantir and revenue leadership on AI-enabled scheduling rollout and bedside charge capture automation. Served as internal consultant to executives, translating strategy into execution and aligning clinical, IT, and finance stakeholders. Authored Enterprise Resiliency Playbook and designed dashboards that became governance tools for C-suite decision-making.• Rolled out AI scheduling across 2,400+ sites, including companion mobile apps, achieving strong adoption and reducing scheduling turnaround from 3 days to 2 hours. • Delivered $36M revenue uplift in 90 days by optimizing charge capture and aligning clinical, IT, and finance workflows. • Authored Enterprise Resiliency Playbook, creating governance frameworks and escalation paths that improved executive decision-making speed. • Improved frontline tool adoption by 42% and satisfaction scores by 18% through enhanced workflows and user feedback loops. • Built C-suite dashboards and predictive models for real-time KPI tracking, governance visibility, and transformation progress.

Education

• Middle Tennessee State University

  Healthcare Management

  2012

Skills

• Healthcare
• Leadership
• Customer Service
• Public Relations
• Microsoft Word
• Management
• Team Building
• Microsoft Office
• Powerpoint
• Microsoft Excel