Jessica John

About Jessica John

Dynamic, results-driven, and Six Sigma-certified Operations Leader with extensive experience in optimizing operational efficiency, managing large-scale projects, and fostering high-performing, team-oriented environments. Proven ability to mentor and develop teams, resulting in significantly lower turnover, absenteeism, and workplace injuries. Consistently deliver projects on time and within scope while maintaining operational excellence. Expertise in gathering requirements, developing workflows, analyzing data, forecasting trends, and implementing strategic initiatives that enhance productivity, reduce costs, and improve customer satisfaction. Adept at cross-functional collaboration to align operations with organizational goals and drive continuous improvement across the board.Technical Proficiencies:Project Management Tools: Microsoft Project, Asana, Minitab, Clarity, Visio, SharePoint, JIRA, ServiceNow, Basecamp, Lotus NotesBusiness Tools: SQL Server, OnBase, Microsoft Office 365, Power BI, Google Workspace, OneNote, OneDrive, DocuSign, Amazon WMS, Coupa, Quip, Expensify, Concur, Salesforce, Buildium, Dotloop, Propertyware, MLS, Wise Agent, Happy Inspector

Experience

1. Logistics Coordinator

   DSV - Global Transport and Logistics

   Sep 2025 — Present · New Albany, OH, US

   Trained and mentored associates in distribution processes, SOPs, and forklift operation/certification.•Supervised shipping and receiving activities, ensured accuracy of orders, and resolved discrepancies.•Enforced safety protocols, maintained warehouse cleanliness, and supported compliance with ISO and OSHA standards.•Conducted quality control inspections, reported issues, and participated in quality meetings.•Maintained professional customer communications and prepared activity reports.•Directed work teams and assisted with labor management and scheduling.•Operated and maintained warehouse equipment, including daily inspections.•Assisted with facility maintenance and provided administrative support as needed.

Education

• Franklin University

  Bachelor of Science, Management & Business Administration

  2005 — 2009

• Keller Graduate School of Management of DeVry University

  Masters, Project Management

  2010 — 2012

Skills

• Six Sigma
• Sharepoint
• Cross-Functional Team Leadership
• Microsoft Project
• Visio
• Team Leadership
• Erp
• Project Management
• Program Management
• Change Management
• Team Building
• Management
• Strategic Planning
• Pmp
• Strategy
• Leadership
• Business Analysis
• Quality Assurance
• Budgets
• Analysis
• Business Intelligence
• Software Project Management
• Lean Manufacturing
• Process Improvement
• Sdlc
• Customer Service
• Business Process Improvement
• Ms Project
• Project Planning