Jessica Hinkson

About Jessica Hinkson

Results-driven Program and Project Manager with 20+ years of experience leading large-scale technology and system modernization initiatives. Proven success managing complex public, private, and non-profit sector technology programs, from strategic planning through implementation and operations. Experienced in supervising technical teams and aligning IT systems with public health objectives and regulatory frameworks. Skilled at bridging the gap between technical and business stakeholders. Trained knowledge management, information organization, and library science professional with a Master’s in Library Science (MLS); Certified ScrumMaster (CSM) and Certified Scrum Product Owner (CSPO) with applied expertise in agile, waterfall, and hybrid methodologies.

Experience

1. Senior Information Technology Project Manager

   Executive Office of Technology Services and Security

   Apr 2025 — Present · Boston, MA, US

   Direct large-scale IT modernization projects for the Commonwealth, including cloud migration planning and enterprise IT service delivery initiatives supporting stakeholders, while fostering a collaborative team environment* Facilitate planning and execution of both operational and project work while influencing stakeholders to achieve goals* Drive project execution blending traditional and agile methodologies, including Kanban when suitable, facilitating sprint planning, daily stand-ups, retrospectives, and backlog grooming in collaboration with cross-functional, distributed teams* Develop detailed project plans, timelines, budgets, risk registers, and dashboards using tools, including Jira and Confluence* Proactively identify risks and performing root cause analyses, applying mitigation strategies and escalating as needed* Champion stakeholder engagement by leading regular status reviews and ensuring alignment with evolving priorities * Actively contribute to developing Enterprise PMO infrastructure by implementing standardized project governance frameworks and promoting continuous improvement across the Commonwealth

Education

• Southern Connecticut State University

  MLS, Library Science and Instructional Technology

• Central Connecticut State University

  BA, Sociology, Psychology, Women's Studies

Skills

• Nonprofits
• Agile Project Management
• Cataloging
• Archives
• Leadership
• Grant Writing
• Library
• Knowledge Management
• Instructional Design
• Photography
• Program Development
• Scrum
• Online Research
• Higher Education
• Adult Learning Theory
• Project Management
• Metadata
• Drupal
• Proposal Writing
• Community Outreach
• Training
• Technical Assistance
• Nonprofit Organizations
• Virtual Conference Design
• Instructional Technology
• Social Media
• Database Design
• Web Content Management
• Jira
• Qualitative Research
• Non-Profits
• Web 2.0
• Information Management
• Information Systems
• Quantitative Research
• Confluence
• Voiceovers
• Analysis
• Distance Learning
• E-Learning