Jessica H.
Global IT Service Specialist @NAGRA
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WORK HISTORY
Global IT Service Specialist @NAGRA
Phoenix, AZ, US
In my current role, I serve as a local Tier 2 support specialist, a Senior Global IT Administrator, and a developing ServiceNow Administrator with hands on experience in both foundational and intermediate-level platform support, including workflow design, cross functional collaboration, and platform optimization. This multifaceted position allows me to provide advanced technical support, contribute to global IT initiatives, and develop expertise in IT service management through hands-on experience with ServiceNow.
EDUCATION
College America
Associate of Science - AS, Computer Technology and Networking
ABOUT JESSICA H.
My time at Nagra over the past five years has been a game changer for me! I’ve had the chance to enhance our processes, become a mentee in ServiceNow, and share my knowledge with my teammates. With over thirteen years in the industry, I’ve built a solid skill set that includes expertise across various platforms and a genuine passion for providing excellent customer service. In my current role, I really focus on delivering value in every user interaction, which helps drive continuous improvements in our service delivery and support.
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