Jessica Haigis
Strategic Planning | Change Management | Human Experience Design
- Role
- Manager of Enterprise Strategy & Planning, VP at WesBanco
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jessica Haigis
I am a big picture, forward-thinking strategic planning manager and vice president, with extensive experience in strategic planning, program implementation, and customer experience. I specialize in creating and implementing strategic road maps within an agile environment, that is informed by data driven insights and customer/employee feedback, to create a best-in-class experience. With over 16 years experience within a top five retail corporation, I have led projects for expansion and technology innovation across servicing channels, lines of business, and products. Also, I am a recognized change champion, standing up scalable processes, operating models, and reporting across employees and over 10 million customers to support these projects.My experience spans across multiple lines of business. For instance, branch, operations, care center, product, and strategy. This has provided me with a unique end-to-end perspective of the retail customer experience journey. In addition, I have partnered closely with functions such as legal, compliance, risk, customer advocacy, marketing, communication, data and reporting, human resources, training, and finance.I am an energized, culture-focused manager and team player, advocating for talent development within engaged, diverse, and collaborative cross-functional teams.
Experience
Manager of Enterprise Strategy & Planning, VP
Feb 2025 — Present · Pittsburgh, PA, US
Manage a team of Project Managers and Strategic Planning Analysts to drive success across initiatives in the Growth and Transform portfolio.
Education
Carnegie Mellon University - Tepper School of Business
Certificate, Strategy and Innovati
2020 — 2020
Saint Vincent College
Bachelor of Science (BS), Psychology/Minor in Education
2005 — 2007
Skills
- Branch Management
- Banking
- Leadership
- Credit
- Consumer Lending
- Commercial Banking
- Loans
- Branch Banking
- Small Business Lending
- Customer Service
- Retail Banking
- Risk Management
- Cash Management
- Credit Cards
- Sales
- Team Building
- Training
- Recruiting
- Employee Engagement
- Business Partner Support
- Business Operations
- Corporate Finance
- Management
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