Jessica Voss
Customer Support GURU ♥ Podcast ♥ SPEAKER ☁ Stop Firefighting and Start Reducing Customer Escalations ☁ 75% of YOUR Revenue comes from Existing Customers ☁ A.I. Predictive & Proactive Analytics ☁ And More!
- Role
- Advisor at Bwg Global
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Jessica Voss
One of America\'s TOP Experts and MOST Trusted Advisors17+ Years Experience. Improving the Customer Experience! Improving the IT Experience! Improving the Business User Experience! Don\'t you hate it when your technology doesn\'t do what it\'s SUPPOSED to do?I Solve this.Do you ever wonder what it would be like to have a TECHNOLOGY TRUSTED ADVISOR?I Create this.Do you want to make your BUSINESS Smarter with the right Business Intelligence?I Implement this.Do you want to make your IT SOLUTIONS MORE efficient?I Design this-IVR - ACD - CONTACT CENTER - ENGAGEMENT CENTER - CALL CENTER - OMNICHANNEL - CHAT - EMAIL - SOCIAL - VIDEO - SMS - MOBILE - CLOUD - ONPREMISE - HYBRID - REPORTING - RECORDING - CUSTOMER EXPERIENCE - VOICE OF THE CUSTOMER - INTEGRATIONS - SALESFORCE - ORACLE - ZENDESK - MICROSOFT DYNAMICS - CRM - CTI - MPLS - SIP - VOIP - CUSTOMER JOURNEY - MULTICHANNEL - SOFTPHONE- DIALER - SURVEY - WFO - WFM - QM - AI - CHAT BOTS - ARTIFICIAL INTELLIGENCE - MOBILE CUSTOMER CARE - WORKFLOW - PERFORMANCE MANAGEMENT - PCI - GLOBAL - ENTERPRISE - DATA CENTER - SECURITY - NETWORKING - SDWAN -
Experience
Advisor
Jan 2019 — Present
Education
Arizona State University
Bachelor of Science, Business/CIS
2000 — 2004
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