Jessica Grewal

About Jessica Grewal

Results-driven post-sales leader with a proven track record of growing Net Revenue Retention (NRR),expanding customer lifetime value, and scaling high-performing Account Management andCustomer Success teams. Adept at driving strategic growth across all stages of the clientlifecycle-from onboarding and adoption through renewal, expansion, and advocacy. Known forexceeding revenue targets, accelerating feature adoption, and building executive-levelrelationships that deliver measurable outcomes. Experienced in navigating high-growth, fast-pacedenvironments with a strong bias for action, agility, and cross-functional alignment. Skilled in buildingscalable processes, leading pricing and contract negotiations, and empowering teams to driveperformance through a customer-centric strategy.

Experience

1. Senior Manager, Account Management

   Level Access

   Sep 2025 — Present

Education

• University of California, Riverside

  BS, Business Administration

  2002 — 2006

• Pepperdine Graziadio Business School

  MBA, Marketing

  2008 — 2010

Skills

• Online Marketing
• Strategic Planning
• Marketing Strategy
• Strategic Partnerships
• Strategic Account Development
• Training
• Digital Marketing
• Budgets
• Account Management
• Analytics
• Lead Generation
• Strategy
• E-Commerce
• Mobile Marketing
• Online Advertising
• Project Management
• Saas
• Sem
• Multi-Channel Marketing
• Management
• Marketing
• Salesforce.com
• Competitive Analysis
• Web Analytics
• Sales
• Email Marketing