Jessica Godinho
Coordinator of Chaos | Creative Problem Solver | Lifelong Learner
- Role
- Senior Quality Analyst at Paycor
- Location
- Cape Coral, FL, US
- LinkedIn followers
- 500 followers
About Jessica Godinho
I’m a Senior Quality Analyst specializing in AI-enabled quality strategy and customer…
Experience
Senior Quality Analyst
Oct 2022 — Present · FL, US
At Paycor, you will see me wielding technology and harnessing the power of data to uncover opportunities for enhancing the quality experience, improving processes, and breaking down barriers for both our customers and associates.
Education
Johnson & Wales University
Bachelor's degree, Management
2011 — 2020
Skills
- Program Management
- Cornerstone
- Nice Call Recording
- Leadership
- Account Management
- Collaborative Problem Solving
- Change Management
- Human Resources
- Mentoring
- Remote Troubleshooting
- Coaching
- Payroll
- Customer Satisfaction
- Peer Mentoring
- Training Coordination
- Coaching & Mentoring
- Microsoft Word
- Team Leadership
- Call Centers
- Mentoring New Hires
- Process Improvement
- Microsoft Office
- Time Management
- Customer Service
- Onboarding
- Microsoft Excel
- Adp Payroll
- Performance Management
- Management
- Team Building
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