Jessica Morales

About Jessica Morales

With a diverse background in sales, customer service, and operations management, I bring a unique set of skills and experiences to the table. My degree in Industrial-Organizational Psychology (IOP) provides me with a deep understanding of human behavior within organizations, allowing me to excel in an organization. What sets me apart is my proven ability to analyze complex data, identify trends, and translate insights into informed business decisions. I have a knack for streamlining processes, optimizing operational efficiency, and exceeding goals. My expertise lies in leveraging data to deliver exceptional outcomes that drive revenue growth and customer success. I am a natural leader with strong communication skills and a passion for fostering collaboration. I thrive in fast-paced environments, where I can navigate challenges with ease and build strong relationships with stakeholders at all levels. My track record of delivering outstanding customer experiences and driving customer satisfaction is a testament to my commitment to excellence. Skills:* Salesforce implementation and training * Data analysis and forecasting * Customer service and customer experience management * Relationship building and stakeholder management * Recruitment and enrollment strategies * Training and mentoring * Event management and coordination * HTML and web development knowledge * Grant writing and fundraising experience * Strong leadership and team management abilities

Experience

1. Google Cloud Engineer Apprentice

   Google

   Jul 2023 — Present

   Engaged in an immersive apprenticeship within Google\'s Associate Cloud Engineer Career Jumpstart Program, undergoing comprehensive training to master the utilization of Google Console through guided instructions and hands-on labs for diverse use cases. Focused on developing expertise in infrastructure design, virtual networking configuration, and building storage-centric cloud infrastructure.Infrastructure Design: Acquiring proficiency in infrastructure design principles, with a specialized focus on virtual networking configuration. Gaining practical experience in configuring Virtual Private Cloud (VPC), Projects, Networks, Subnetworks, IP addresses, Routes, and Firewall rules. Emphasizing the creation of robust and secure network architectures to ensure optimal performance and data protection.Storage-Centric Cloud Infrastructure: Building skills in constructing and connecting storage-centric cloud infrastructure, harnessing the power of key capabilities such as CloudStorage, Identity and Access Management (IAM), CloudFunctions, and Pub/Sub. Prioritizing efficient data storage and access management, as well as workflow automation and event-driven systems, to enable seamless operations and enhance scalability.Skills: Demonstrating proficiency in a diverse range of skills essential to cloud engineering success, including Cloud Functions, IT Infrastructure Design, Virtualization, VPC Network Peering, Terraform, Firewall Administration, Identity & Access Management (IAM), Network Security, Google Kubernetes Engine (GKE), and Virtual Private Network (VPN). These skills empower the ability to architect, deploy, secure, and manage cloud environments, ensuring high performance, reliability, and adherence to industry best practices.

Education

• Trailhead by Salesforce

  In Progress, Salesforce Administrator

  2023

• University of Phoenix

  Associate of Arts (A.A.), Business Administration, Management and Operations

  2005 — 2007

• University of Phoenix

  Bachelor's degree, Industrial and Organizational Psychology, Magna Cum Laude

  2021 — 2022

• Salesforce Talent Alliance Career Cohorts

  Salesforce Administrator

  2023 — 2023