Jessica S.

About Jessica S.

Self-motivator with exceptional interpersonal and communication skills. Knowledgeable in customer service and sales. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits and a proven ability to manage and lead. Established and maintain positive interaction with staff and clientele in high-volume, fast-paced operations.

Experience

1. Licensed Store Market Manager

   LensCrafters

   Nov 2020 — Present · Orlando, FL, US

   Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters\' staff performs the Sales and Service Process steps.Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.Provides on-the-job training and guidance to team members making use of Company provided programs.Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.Strives to achieve \"Far Exceeds Expectations\" on all targets Key Performance Indicators, to include exam growth and retentionRecruits and selects high caliber staff.Forecasts staffing needs through the use of the labor scheduling model.Performs administrative duties to include payroll, inventory management, technical application and understanding.Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.Leads Doctor of Optometry business partnership and co-planning.Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.Executes to guidelines LC Inventory Management System and Order tracker as a part of global POSEnsures all Company approved safety programs are implemented and maintained consistently per standards.Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.Maximize Optometric partnerships through participation and involvementMaintains safe AND FUN working environment for all associates/customers.Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.

Education

• University of Central Florida

  Bachelor's degree, Psychology Minor: Anthropology & Hospitality Management

• Seminole State College of Florida

  Associate of Arts - AA

• University of Central Florida

  Master of Business Administration - PMBA, Business Administration and Management, General

• Florida Atlantic University

  Certificate, Hospitality and Tourism Management