Jessica Jackson
Captel Trainer @Communication Service for the Deaf (CSD)
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WORK HISTORY
Captel Trainer @Communication Service for the Deaf (CSD)
Columbia, SC, US
Developed and implemented structured training programs to enhance employee proficiency in captioning technology and ensure compliance with industry standards.• Analyzed training data and employee performance metrics to refine instructional strategies, improving accuracy and efficiency in captioning services.• Led the administration and assessment of monthly performance audits, using data visualization tools to track trends and optimize training effectiveness.• Conducted hiring evaluations and onboarding processes, ensuring seamless integration of new employees into operational workflows.
EDUCATION
ABA
Certificate in Fraud Prevention
St. Petersburg College
Associate of Arts - AA, Business Administration and Management, General
Texas A&M University
Data Analytics and Agile Leadership Certificate, Data Analytics and Agile Leadership
ABA
Certificate in BSA and AML Compliance
Midlands Technical College
Kinesiology and Exercise Science
ABOUT JESSICA JACKSON
I am a results-oriented professional with a strong foundation in data analytics, business intelligence, and Agile project management, backed by years of experience in customer operations, training, and project execution. Recently, I earned a Data Analytics and Agile Leadership Certificate from Texas A&M University, equipping me with expertise in data wrangling, visualization (Tableau), descriptive statistics, and exploratory data analysis (EDA) to drive business decision-making.With a background in financial services, telecommunications, and project management, I look towards translating complex data into actionable insights, improving processes, and leading cross-functional teams. I am passionate about leveraging analytics to optimize business strategies, enhance operational efficiency, and deliver measurable results. Let’s connect and explore how my skills can contribute to your organization’s growth!
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