Jessica Donovan

About Jessica Donovan

A driven entrepreneur. A progressive leader in the hospitality industry. An experienced hotel general manager. A committed community member. A loyal and trusted partner in profitability.People are my passion: Lucro was born from a deep desire to influence the growth and development of others. I believe that every person carries untapped potential, and when given the right support, that potential can translate into something meaningful. That belief continues to guide how I build relationships, lead businesses, and show up for the people around me.Results are my metric: Numbers tell a story. While that story may not always be perfect, it is always valuable. When shared clearly with teams, owners, and stakeholders, it becomes a tool for alignment and better decision-making. I believe in using financial insight to shape a more intentional and profitable future. Humility is my constant: I don’t have all the answers and I don’t believe I’m supposed to. What I do bring is curiosity, transparency, and a commitment to continuous learning. I ask questions, I listen, and I surround myself with people who challenge me to grow. “I don’t know, but I’ll find out” is a mindset I carry with pride.Teamwork is my success: In business and in life, nothing meaningful is built alone. My team includes my business partner, the leaders we support, and the people I share my life with at home. The right people elevate everything, and building strong, aligned teams is at the heart of sustainable success.

Experience

1. Chief Executive Officer

   Lucro Management

   Sep 2019 — Present

   Lucro Management is a financial management firm specializing in hospitality and service-based businesses. We bring clarity, structure, and strategic direction to business owners who believe financial management is the foundation of long-term success, not an afterthought.As a Maine-based, 100% women-owned firm, we deliver tailored financial leadership through bookkeeping, fractional CFO services, and forward-looking financial strategy. Our work is designed to provide high-level insight without the cost or complexity of a full-service management company.We partner with owners of independent hotels, boutique properties, focused-service brands, and service-based businesses to strengthen financial performance, improve operational alignment, and support long-term growth.At Lucro, we believe financial management is foundational. When done well, it allows owners to operate with confidence, make better decisions, and build businesses that are both profitable and sustainable.

Education

• University of Southern Maine

  Bachelor's degree, Criminology

Skills

• Revenue Analysis
• Resorts
• Hospitality Industry
• Hospitality
• Hospitality Management
• Front Office
• Pre-Opening
• Rooms Division
• Food & Beverage
• Customer Service
• Tourism
• Hotel Management
• Hotels