Jessica Debold

About Jessica Debold

Hi, I’m Jessica—Director of Customer Experience at TrayAway. I help hotels and…

Experience

1. Director of Customer Experience (Remote)

   Trayaway

   Sep 2019 — Present

   The Customer Success Manager is responsible for supporting more than 100 global hotel brands. I develop training and lead product implementation. I shepherd the TrayAway product launch with excutive management, marketing, IT directors and In-Room Dining leaders. As in any Startup environment, I must be willing to adapt quickly and think on my feet. I thrive in this entrepreneurial mindset. I am constantly tweaking and optimizing the onboarding process. I listen to my customers and push to improve. I focus on hardware implementation, software training and customer retention. The results of developing our customer onboarding and training process trends a 10-fold growth in TrayAway\'s revenue. More the 70% of customers lost to Covid have returned - with larger orders than ever. I also design all of TrayAway\'s digital marketing assets using Adobe InDesign and Illustrator. Additionally, I manage customer invoicing through QuickBooks and Ariba. I began this role working full-time in our New Orleans-based office. However, I transitioned to remote work from North Carolina in July 2020.