Jessica Long
Application Lifecycle Management Policy, Risk and Organizational Enablement Leader at Wells Fargo
- Role
- Application Lifecycle Management Policy, Risk and Organizational Enablement Leader at Wells Fargo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jessica Long
Strategic, forward-thinking executive with 20 years’ experience solving large-scale…
Experience
Application Lifecycle Management Policy, Risk and Organizational Enablement Leader
Dec 2019 — Present · Charlotte, NC, US
Leading a team of project/program managers, risk experts, technical writers, and communication and learning specialists to effectively manage application lifecycle management’s policy, risk, controls, processes, and organizational enablement• Defined organizational enablement strategy; instituted ALM wiki with searchable content and established ALM communication and learning program to improve App team awareness, education, and adoption • Strengthened Wells Fargo’s risk and control infrastructure; achieved and maintained ALM’s 3.0 Control Effectiveness score; Residual risk reduced 33%(from $12.13MM in 2019 down to $8.1MM) and matured ALM metric calculations and submission•Completed 131 ALM audit & risk assessment requests; satisfied control testing requirements in alignment with the successful completion of 4 ALM corrective actions (CAs) and multiple independent TCP audits• Published new ALM Policy to ensure clear accountability and alignment to IT Control Standards; successfully passed evidence-based gap analysis against IT Control Requirements, Self-Assurance and Regulatory adherence reviews, and post publication gap analysis with zero gaps reported. • Transitioned ALM support to EAPM Service Desk platform; team serviced over 700 requests with avg. resolution of < 2 days and 87% customer sat rating
Education
University of North Carolina at Charlotte
BS
1996 — 1999
Queens University of Charlotte
Master of Business Administration (MBA)
2010 — 2012
Skills
- Project Management
- Outsourcing
- Management
- Business Process Improvement
- Business Analysis
- Program Management
- Six Sigma
- Vendor Management
- Strategic Planning
- Change Management
- Integration
- Project Management Office (Pmo)
- Banking
- Risk Management
- Training
- Pmo
- Leadership
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