Jessica Chiu
Associate Partner | AI and Service Transformation
- Role
- Associate Partner, Strategy & Transformation at IBM
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Jessica Chiu
I lead AI-powered product and service transformations that modernize how large…
Experience
Associate Partner, Strategy & Transformation
Jul 2021 — Present
Lead AI-driven product and service transformations for Fortune 100 clients, modernizing customer service platforms. Define product roadmaps and architecture for generative and agentic AI solutions, partnering with engineering, design, and data science. Drive builds that improve efficiency, growth, and customer experience across banking and insurance portfolios.
Education
ESSEC Business School
BBA (Exchange Program), Business
2011 — 2011
Ryerson University
Bachelor of Commerce (Honours), Human Resources, Law
2009 — 2013
Skills
- Teamwork
- Management
- Finance
- Leadership
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