Jessica Doyle

Lead Professional Services Analyst @SurveyMonkey

Ottawa, ON, CA

As a Lead Professional Services Consultant at SurveyMonkey, I help customers maximize the value of our services while mentoring and supporting a team of analysts. I focus on delivering high-quality service, solving complex challenges, and continuously improving how we operate. My role blends strategic thinking, hands-on problem-solving, and cross-functional collaboration to ensure our services align with customer goals and business objectives.Notable Impact in 2024- Collaborated with Sales to generate over in Professional Services revenue, ensuring customers received tailored solutions that enhanced their overall experience- Provided hands-on support and strategic consultation, delivering over in high-quality services that empowered customers to optimize their feedback programs, maximize platform value, and achieve their business objectives- Through close engagement with customers and a deep understanding of their objectives, I identified opportunities to expand their use of our solutions, leading to over in additional closed-won sales across four deals.Key Focus Areas: Partner with customers to understand their needs and deliver solutions that drive impact. Enhance and expand services by identifying new opportunities and refining existing offerings. Mentor and guide team members, fostering a culture of learning and professional growth. Collaborate across teams to align services with product development and company strategy. Lead and problem-solve by managing complex projects and driving key decisions.With a strong commitment to excellence, I take ownership of projects, drive strategic initiatives, and ensure the success of both our customers and the Professional Services function.

Carleton University

Criminology and Criminal Justice with a Concentration in Law, Public Affairs