Jessica Buhl

About Jessica Buhl

As a senior IT leader, I specialize in transforming operational complexity into stability, resilience, and enterprise readiness. My career is built on leading organizations through high-stakes challenges—restoring critical systems, strengthening infrastructure, and enabling long-term operational excellence across global environments.In my current role as Senior Manager, IT Operational Excellence at Florida Crystals, I oversee enterprise-wide incident management, infrastructure service delivery, and business continuity strategy. I lead the efforts that keep technology running during major disruptions, minimize downtime, and ensure our cloud, data center, network, and telecom ecosystems operate reliably and securely.Across 8+ years with the company, I’ve driven global infrastructure modernizations, led critical incident response during high-impact outages, and negotiated multi-million-dollar vendor agreements that improve performance and reduce operational costs. I bridge strategic vision with deep technical insight—ensuring systems don’t just stay online but operate at their peak.Core Expertise:• Major Incident Management & Root Cause Analysis• Business Continuity & Disaster Recovery Leadership• Global Infrastructure Operations (Cloud, Network, Data Center, SAP)• IT Operational Excellence & Process Maturity (ITIL)• High-Stakes Vendor Negotiation & Cost Optimization• Team Leadership, Training, & Cross-Functional CollaborationWhat sets me apart is the ability to lead decisively under pressure while building solutions that last. I stabilize with long-term vision, enhance resilience, and elevate technology as a true business enabler—proactive, measurable, and aligned to organizational growth.If you’re looking for leadership that protects, optimizes, and transforms IT operations into a strategic advantage, let’s connect.

Experience

1. Senior Manager, IT Operational Excellence

   Florida Crystals

   Dec 2025 — Present · West Palm Beach, FL, US

   Driving IT Operational Excellence to ensure resilient, cost-effective, & compliant technology services across cloud, data center, network, & telecom environments. Building on prior leadership of critical incidents & business continuity - expanding into infrastructure governance, vendor performance, and financial stewardship.Major Incident Management & Operational Stability (Expanded from previous role)• Lead end-to-end major incident response & on-call leadership during high-priority outages• Deliver timely executive-level communication & chair incident bridges to accelerate restoration• Reduced MTTR through performance analysis and process improvements, cutting resolution time by 40%• Oversee RCAs and ensure corrective actions resolve systemic issues to improve long-term stabilityBusiness Continuity Planning & Disaster Recovery (Continuation + strategic governance)• Advance enterprise BCM program and align policies with regulatory expectations• Partner with business units and executives on continuity and disaster recovery plans• Conduct simulations and lessons-learned cycles to strengthen organizational readiness• Minimized operational impact during disruptions by serving as advisor and liaison to leadershipInfrastructure Governance & Service Delivery (Expanded ownership)• Oversee global service delivery for cloud, hosting, data centers, network, & telecom• Manage outsourced providers & internal teams for secure, reliable, cost-effective operations• Strengthen accountability through governance frameworks, SLA oversight, and performance reportingBudgeting, Forecasting & Financial Leadership (Financial + strategic oversight)• Govern annual infrastructure & communications budgets• Monitor spend & support forecasting for accuracy and cost control• Identify cost optimization opportunities through contract improvements & service consolidation to drive OPEX savings• Provide financial performance reporting to senior leadership for long-term planning

Education

• Bellevue University

  Master of Science (MS), Management of Information Systems

  2006 — 2008

• Bellevue University

  Bachelor of Applied Science (B.A.Sc.), Business Information Systems

  1997 — 2001