Jessica Boyd

About Jessica Boyd

I am an advocate for people. As a User Experience Designer, my goal is to create intentional and engaging products for customers who feel unheard. My 7 years of experience in learning and development enable me to create content that addresses business goals, while my customer service background allows me to tailor experiences to customer needs. This unique skill set empowers me to uplift those who are often minimized by breaking down the walls and perceived misalignment of enterprise agenda and customer centricity. UX Skills: Prototyping, Wireframing, Sketching, Visual Design, User-Centered Design, Interface Design, Interaction Design, User Research, User Interviews, Usability Testing, Data Analysis, Information Architecture, Affinity Mapping, Persona Development, Feature Prioritization, Minimal Viable Product, Human Centered Design Thinking, Strategic Thinking, Enterprise Design Thinking, Problem Solving, Developer Annotations, Style Guide Development, Stakeholder Documentation & Artifacts, Presentation, Soft Skills, Basic HTML and CSS knowledgeUX Tools: Figma, Sketch, Adobe XD, Balsamiq, Illustrator, Photoshop, Miro, Whimsical, OptimalSort

Experience

1. Advisory Innovation Designer - Client Engineering

   IBM

   Feb 2024 — Present

Education

• General Assembly

  User Experience Design

• University of North Carolina at Pembroke

  Bachelor of Arts - BA, English Language and Literature/Letters

Skills

• Training Facilitation
• Adult Education
• Mentoring
• Leadership
• Training
• Customer Satisfaction
• Microsoft Word
• Management
• Powerpoint
• Microsoft Excel
• Training Delivery
• Insurance
• Interpersonal Communication
• Property & Casualty Insurance
• Presentation Skills
• Facil
• Customer Service
• Microsoft Office
• Sales
• Consulting
• Coaching