Jessica Young

About Jessica Young

Informs strategic decision-making, enhances customer experiences and facilitates innovation by leveraging research and analytical techniques to uncover market trends and consumer behaviors for B2B and B2C organizations. Data-driven business partner who delivers actionable insights that drive business growth.I’m passionate about using research to enhance product development, marketing and brand positioning strategies. I’m expert in designing and conducting surveys and using qualitative and quantitative methodologies to extract valuable intelligence, and translating the data into recommendations that drive product features, enhancements and improvements.I collaborate closely with internal teams, key stakeholders and external clients, and design comprehensive research projects to provide actionable recommendations that empower business decisions. I’m especially skilled at translating complex information into clear, understandable direction, and designing executive-level presentations. Ask my colleagues and they’ll tell you that I’m a researcher, through and through. I thrive in engaging with consumers to learn more about their behavior and whether products are solving their problems and meeting their needs. My additional areas of expertise are: Strategy, Planning and Execution, Market Insights, Consumer Insights, Voice of the Customer, Data Analysis, Product Development, Design Thinking, Commercialization, Segmentation, Competitive Positioning, Data Visualization, Cross-Functional Collaboration, Focus Group and In-Depth Interview Moderation, Surveys, Vendor Management and Client Relationships.

Experience

1. Senior Manager, Customer Insights

   CVS Health

   May 2024 — Present · Boston, MA, US

Education

• Questrom School of Business, Boston University

  Master of Business Administration, MBA

  2020 — 2023

• D'Amore-McKim School of Business at Northeastern University

  Bachelor of Science, BS, Business Administration, Marketing & Entrepreneurship

  2012 — 2016

Skills

• Google Analytics
• Social Media
• Data Entry
• Amazon Vendor Central
• Teamwork
• Qualtrics
• Gleam
• Invision
• Customer Journey Mapping
• Time Management
• Pro
• Budgets
• Microsoft Excel
• Powerpoint
• Research
• Project Management
• Nordstrom Vendor Portal
• Social Networking
• Quickbooks
• Agile Methodologies
• Jira
• Visio
• Machine Learning
• Prodiver
• Prototyping
• Retail
• Microsoft Outlook
• Leadership
• Outlook
• Zapporo Vendor Portal
• User-Centered Design
• Salesforce
• Adp Payroll
• Zendesk
• Jda E3
• Event Planning
• Spss
• Fullstory
• Microsoft Word
• Customer Service