Jessica A. Parra

About Jessica A. Parra

Experienced Vice President of Client Services and Success with a demonstrated history of working in the technology and higher education industry. A forward-thinking and results-driven leader with a demonstrated track record of achievement in customer success, communications, sales product support, escalation management and resolution, customer lifecycle mapping, client on-boarding, project management, training and consulting. Excels at developing and tracking effective goals and metrics. Leverages strong interpersonal skills to collaborate with cross-functional teams and maintain long-term client relationships. Proven aptitude for driving operational improvements, maximizing customer satisfaction and retention, resolving issues, and consistently exceeding objectives.

Experience

1. Senior Client Partner

   Sparq

   May 2025 — Present

   Sparq is an AI-accelerated solution engineering partner for organizations whose growth depends on complex operational systems performing with industrial-grade precision. As scale increases, these systems must absorb more volume, more variability, and more intelligence or they become the constraint on growth.We work inside the operational systems that move data, route work, and support decisions on modern data platforms. These systems determine how fast the business can move, how much pressure it can absorb, and how effectively AI can be put into production. When they are not designed to adapt, workloads stall, risk increases, and platform value remains underutilized.Sparq embeds intelligence directly into these systems using an AI-native hybrid engineering model. We establish durable operational foundations on our partners’ platforms, then apply precision engineering where differentiation, consumption, and financial impact live.

Education

• University of Central Florida

  Bachelor of Science (B.S.)