Jessica Maupin
Builder of Products, Breaker of Silos | Data-Driven, Roadmap-Loving, User-Obsessed | Recovering Supply Chain Nerd
- Role
- Associate Principal Product Manager at Frontdoor, Inc.
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Jessica Maupin
Passionate professional specializing in end to end supply chain management and process…
Experience
Associate Principal Product Manager
May 2020 — Present · Memphis, TN, US
Frontdoor is the largest provider of home service plans in the US. We have 4 brands including American Home Shield, HSA, OneGuard, and Landmark. We are a public company (NASDAQ: FTDR) whose mission is to take the hassle out of your home. Define, measure, analyze and solution key directives in service operations. Scope and drive projects as assigned; using detailed analysis, process mapping, action planning and reporting. Attend weekly, biweekly, and monthly report meetings to celebrate successes and root cause failures. Use internal data to predict failures as defined by key performance indicators. Create metrics around customer experience; improving retention and satisfaction. Process improvement support for call center operations; including contractor relations, appliance purchasing, service support and authorizations. Coach and mentor a team of project managers, with junior and senior analysts as direct reports.
Skills
- Forecasting
- Inventory Management
- Supply Chain Management
- Procurement
- Leadership
- Program Management
- Sap
- Analysis
- Negotiation
- Data Analysis
- Training
- Sales
- Account Management
- Management
- Value Stream Mapping
- Project Management
- E-Commerce
- Troubleshooting
- Inventory Control
- Budgets
- Continuous Improvement
- Purchasing
- Strategic Sourcing
- Supply Chain
- Cross-Functional Team Leadership
- Logistics
- Process Improvement
- Team Building
- Strategy
- Lean Manufacturing
- Kaizen
- Pricing
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