Jessica White

About Jessica White

Focused, organized worker and results driven.

Experience

1. Tels Ops Specialist

   Direct Supply

   Feb 2015 — Present

   Worked effectively and efficiently independently and on the team to deliver customer solutions in a fast paced TELS department • Effectively handling 30-60 calls daily and 20-40 emails daily to promote outstanding customer service • Project lead on reoccurring weekly assignmentso Collaborates with business owners of transactional data and master data to translate those requirements into robust and detailed designs used for providing customer solutions• Proactively seeks, anticipates and identifies potential customer issues, then recommends alternative solutions that meet or exceed business requirements• Regularly updates key information needed for daily tasks in the TELS departmento Tied support task justification directly to expected business benefits, define the metrics needed to quantify them and reports to generate those metrics• Provides training to fellow coworkers when needed and promotes learning new skills within TELS to maximize workforce effectiveness and efficiency for customer support• Demonstrates integrity, positive attitude, solid work ethic, commitment to stakeholders, passion for excellence and adherence to Direct Supply policies and Code of Conduct

Education

• PC Pro Schools

  Microsoft Certified Professional

  2007 — 2008