Jessica West
HEO | Client Success | Eternal Optimist
- Role
- Home Equity Officer at Unlock
- Location
- Royal Oak, MI, US
- LinkedIn followers
- 500 followers
About Jessica West
With over fourteen years of experience in the mortgage lending industry, I am the Director of Onboarding at LoanCraft, a pioneer in the mortgage industry that provides customized loan automation solutions for lenders. In my current role, I oversee the training and development of new and existing employees, ensuring they have the skills and knowledge to deliver high-quality service and customer satisfaction. I also manage the onboarding process for new hires and clients alike, creating and updating training materials, conducting orientation sessions, and providing feedback. Previously, I was a Quality Assurance Manager and Sales Manager, where I gained valuable experience in mortgage lending, income review, and compliance. I am passionate about helping people achieve their goals and improving the efficiency and effectiveness of the loan process. I value teamwork, innovation, and continuous learning, and I strive to contribute to the mission and vision of LoanCraft.
Experience
Home Equity Officer
Nov 2025 — Present · US
Skills
- Investment Properties
- Finance
- Loans
- Underwriting
- Mortgage Banking
- Loan Origination
- Banking
- Mortgage Lending
- Financial Services
- Refinance
- Fha Financing
- Financial Analysis
- Credit
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