Jessica Walker
Sr. Manager, UX Research @ServiceNow
- Role
- Sr Manager, Ux Research at ServiceNow
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Jessica Walker
I am the Senior Manager of UX Research at ServiceNow with 20 years of experience evolving company strategies with research insights. I’m a servant leader who has built high-performing and inclusive research teams by attracting diverse and exceptional talent. A strong partner who collaborates closely with Product, Design, Engineering, Marketing, and Data Science leaders to build compelling products. A creative storyteller who is always looking for a new challenge to solve. I have extensive experience in: Usability Testing, Persona Development, Heuristic Evaluation,Field Research, Surveys, Focus Groups, Rapid Iterative Testing and Evaluation, Use Case and Work Flow Definition, Agile Software Development Methods, Jobs To Be Done Framework
Experience
Sr Manager, Ux Research
Dec 2025 — Present · OR, US
Education
University of Portland
B.A, Psychology
1999 — 2003
Skills
- User Experience
- Usability Engineering
- Web Design
- Competitive Analysis
- Management
- Project Management
- User Research
- Human Factors Engineering
- User Scenarios
- Usability
- Task Analysis
- Research Design
- User-Centered Design
- Contextual Inquiry
- Analysis
- Usability Testing
- Card Sorting
- Program Management
- Human Computer Interaction
- Strategy
- Research
- Persona
- Information Architecture
- Product Management
- Ethnography
- Scrum
- Heuristic Evaluation
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