Jessica Trammell

About Jessica Trammell

I am a strong operations and ecosystem strategy professional with deep expertise in customer experience, program management, and partner portfolio optimization. My career spans multiple industries, including utilities, retail, and financial services, where I’ve built a reputation for strengthening organizational performance through disciplined execution, data‑driven decision‑making, and high‑impact stakeholder engagement both internally and externally.At Microsoft, I specialize in architecting and scaling partner ecosystems that accelerate business outcomes. I lead the management of the Industry Solutions Delivery (ISD) partner portfolio for the US, the largest ISD ecosystem globally, driving alignment between partners, sales, and delivery teams to support complex enterprise engagements. My work focuses on elevating partner quality, optimizing pricing strategies, and ensuring the right partners are engaged at the right time to maximize customer value.

Experience

1. Business Program Manager - Partner Specialist

   Microsoft

   Jan 2024 — Present · Atlanta, GA, US

   Drove strategic partner selection and attachment, resulting in higher partner adoption on mid-market opportunities•Streamlined the partner ecosystem by reducing the portfolio across multiple industries, enabling subject matter expertise and resulting in improved selection of best fit partners at optimal rates.•Oversaw end to end partner onboarding workflows encompassing contracting, pricing alignment, data protection compliance, and setup across internal tools.•Provide awareness, insight, and recommendations to Area Sales and Delivery leadership for Industry Solutions Delivery (ISD) through partner area strategy reviews

Education

• Lone Star College

  Associate's Degree, Business Administration and Management, General

  2011 — 2013

• Udacity

  Data Science

• Western Governors University

  Bachelor's degree, Management Information Systems, General

  2020 — 2022

Skills

• Quality Assurance
• Business Analysis
• Team Leadership
• Customer Experience
• Training
• Testing
• Business Process Improvement
• Microsoft Office
• Sales
• Analytical Skills
• Manual Testing
• Sap Products
• Analysis
• Sap
• Change Management
• Employee Training
• Vendor Management
• Leadership
• Business Process
• Project Management
• Process Improvement
• Coaching
• Microsoft Excel
• Call Centers
• Visio
• Energy Industry
• Training & Development
• Energy
• Customer Service