Jessica Tracoma
Client Services Manager at The Select Group
- Role
- Client Services Manager -communications, Healthcare, Consumer & Industrials, Financial Services at The Select Group
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Jessica Tracoma
The Select Group (TSG) is a technology consulting firm delivering innovative solutions to meet critical business challenges. Since TSG has been trusted to drive technology initiatives forward in industries such as Technology, Communications, Financial Services, Healthcare, Consumer & Industrials, Energy & Utilities, Federal Services, and more. Our solutions are designed to align with organizational goals, address evolving trends, and deliver measurable results that support strategic initiatives and long-term success.
Experience
Client Services Manager -communications, Healthcare, Consumer & Industrials, Financial Services
Jul 2025 — Present
Lead a team of Engagement Managers - a hybrid customer success and project execution function -driving operational excellence across the TSGs Technology Consulting Practice. Core Responsibilities- Manage and develop a team of Engagement Managers, optimizing utilization and capacity to handle multiple concurrent SOWs while maintaining quality delivery- Ensure SOW compliance across all deliverables, milestones, and timelines; facilitate Solutions-to-Delivery handoffs and establishes project execution frameworks- Serve as senior escalation point for key client relationships; partners with Sales on expansion opportunities and with Solutions Development on pipeline alignment- Drive continuous improvement by refining delivery processes, developing success metrics tools, and acting as voice of customer to inform company strategy
Education
Isle of Wight Academy
Advanced Diploma
2008
Christopher Newport University - Luter School of Business
Bachelor of Business Administration (BBA), Business Administration and Management, General
2008 — 2012
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