Jessica Thompson
Professional Services Delivery Manager | Leading Multi-Workstream Client Engagements | Portfolio Management, Stakeholder Leadership & Operational Excellence | Certified Scrum Master & Six Sigma Green Belt
- Role
- Professional Services Engagement Manager at Ascendion
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Jessica Thompson
Innovative leader with the ability to meet business objectives without sacrificing customer satisfaction.
Experience
Professional Services Engagement Manager
Jan 2025 — Present · Redmond, WA, US
Lead delivery management for Amazon Music & Growth professional services engagement, overseeing MM portfolio across 4 specialized workstreams: Software Development, Marketing Operations, Infrastructure/QA, and Retention/Engagement Experiments.Engagement Delivery & Client Management:Serve as primary client liaison, managing stakeholder relationships with Amazon leadership across multiple business unitsCoordinate complex SOW negotiations, contract interpretations, and scope management to ensure alignment between consulting deliverables and client expectationsExecute structured governance including weekly status reporting, monthly business reviews, and executive-level program health dashboardsResource & Team Leadership:Manage consultant performance across technical and operational disciplines, conducting regular 1:1s, performance reviews, and capability assessmentsCoordinate resource allocation and scaling efforts, growing engagement while maintaining delivery qualityDevelop onboarding frameworks and knowledge transfer protocols to ensure seamless consultant integration and ramp-upOperational Excellence & Process Improvement:Implement Sprint-level reporting and tracking mechanisms to improve delivery transparency and predictabilityDrive strategic initiatives including cloud migration planning, automation opportunities, and process optimizationCreate engagement management frameworks, documentation standards, and best practices adopted across consulting organizationKey Achievements:Successfully transitioned engagement from previous vendor with zero delivery disruptionIdentified and addressed performance gaps resulting in improved team productivity and client satisfactionEstablished structured communication cadence reducing escalations and improving stakeholder confidence
Education
Six Sigma Management Institute by Dr. Mikel J. Harry
Scrum Master
Project Management Academy
Certificate of Completion, PMP Exam Preparation Course
University of Washington
BA, Business Administration
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