Jessica Thompson

Experience

1. Implementation Manager - Core Team

   First Due

   Apr 2025 — Present

   Working with customers across Fire, EMS and Office of Emergency Management in their implementation and set-up of the First Due Platform – an end-to-end SaaS platform, which helps emergency response agencies respond more effectively to incidents and manage their entire operation. Manage implementation of customers from contract to launchOversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementationsDevelop project plans, track progress, and monitor roadblocks during implementation phaseCoordinate with partners and other organizationsDocument data requirements and process workflowsReport regularly on status of implementations and potential issuesIdentify key weaknesses and failure points in current project implementation plans and spearhead process improvements

Education

• Eastern Michigan University

  Bachelor of Business Administration

  1999 — 2003

• Concordia University Ann Arbor

  Masters in Organizational Leadership and Administration

  2004 — 2005

Skills

• Market Research
• Team Leadership
• Data Analysis
• Sales Operations
• Customer Retention
• Social Networking
• Public Relations
• Leadership
• Social Media Marketing
• Marketing Research
• Market Planning
• Direct Sales
• Product Management
• Cold Calling
• Sales
• Negotiation
• Marketing Management
• Sem
• Event Planning
• Direct Marketing
• Account Management
• Business Development
• Salesforce.com
• Strategy
• Customer Satisfaction
• Team Building
• Social Media
• Solution Selling
• Customer Experience
• Selling
• Start-Ups
• Sales Process