Jessica T.

CX & Learning Transformation Leader | Workforce Readiness | Culture, Engagement & Service Excellence

Role: Strategy Consultant, Executive Consumer and Patient Experience at Kaiser Permanente
Location: Seattle, WA, US
LinkedIn followers: 500 followers

About Jessica T.

CX & Learning Transformation Leader with 10+ years of experience designing scalable learning workflows, self-service ecosystems, and programs grounded in human-centered design. Passionate about enhancing consumer and employee experience, strengthening culture, building workforce readiness and delivering measurable results by turning feedback into actionable strategies and journey maps that drive engagement, trust, and lasting performance.

Experience

Strategy Consultant, Executive Consumer and Patient Experience
Kaiser Permanente
Jan 2026 — Present

Education

Pierce College at Fort Steilacoom
Nurse Midwife/Nursing Midwifery
2001 — 2003
University of Phoenix
Bachelor's of Science, Health/Health Care Administration/Management
2012 — 2014

Contact information

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•••••@kp.org
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Current company

Kaiser Permanente

Hospitals and Health Care · 139K employees · Founded 1945 · Oakland, California, United States

At the heart of health care, you’ll find Kaiser Permanente. As the nation’s leading not-for-profit, integrated health plan, we make a difference in the lives of members, patients, and communities across the country. With 39 hospitals and more than 734 locations in eight states and the District of Columbia, we proudly serve more than 12.7 million members from coast to coast. Whether you choose to join a hospital in the Northwest, a clinic in Southern California, or a medical office in the Mid-Atlantic, we have many opportunities for you to shape the future of care. Our teams are empowered to advance impactful and extraordinary care for all by pioneering health outcomes, encouraging diverse viewpoints, and creating new opportunities for learning and advancement. This covers more than our members and our employees; it also reaches far into our communities. Together, we’re proudly working as one for a healthier today and tomorrow. *Disclaimer: Please do not include any medical, personal, or confidential information in your comments. Comments are encouraged; however, Kaiser Permanente reserves the right to moderate comments on this page as necessary to prevent medical, personal, and confidential information from being posted on this site. In addition, Kaiser Permanente will remove all spam, personal attacks, profanity, and off-topic commentary. Comments containing advertisements about goods or services or announcements about news or events that are not related to Kaiser Permanente will be removed. Please note that your communications with Kaiser Permanente through this page are informal and are not part of Kaiser Permanente’s formal grievance process for members. To get information about the member grievance process or to submit a grievance, go to http://k-p.li/2aToRTn

kp.org

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About Jessica T.

Experience

Strategy Consultant, Executive Consumer and Patient Experience

Education

Pierce College at Fort Steilacoom

University of Phoenix

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