Jessica Stroud
Senior Business Process Consultant @Wells Fargo
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WORK HISTORY
Senior Business Process Consultant @Wells Fargo
Charlotte, NC, US
I lead Observe-to-Agent (O2A) delivery, turning real workforce behavior into insights that drive operational improvement and automation. I manage the full O2A lifecycle—Observe, Optimize, Analyze, Run—ensuring accurate data capture, strong cross-functional alignment, and successful deployment of SKAN.ai agents.I produce workforce analytics that reveal productivity and capacity gaps, informing workload balancing, process redesign, and large-scale operational strategy. This work positions me as a leader in AI-enabled process intelligence and workforce optimization.
EDUCATION
North Carolina Agricultural and Technical State University
Master of Science - MS, Industrial Engineering
Central Piedmont Community College
Real Estate Pre-Licensing
The University of North Carolina at Chapel Hill
Master of Business Administration - MBA
University of North Carolina at Greensboro
Bachelor of Business Administration - BBA
ABOUT JESSICA STROUD
I’m a Continuous Improvement and Operational Excellence leader with a proven track record of transforming complex operations into scalable, efficient, and people-driven systems. I’ve led initiatives that cut costs, streamlined processes, and elevated team performance—delivering measurable impact in a variety of industries. My focus has always been on building solutions that last. What truly sets me apart is how I teach teams to think differently. I don’t just implement Lean tools—I help people understand the “why” behind them. By coaching teams in problem‑solving mindsets and daily improvement habits, I create environments where employees feel ownership, pride, and confidence in improving their work. That’s where sustainable transformation really happens. At my core, I’m driven by curiosity, clarity, and collaboration. I thrive on uncovering hidden opportunities, asking the right questions, and helping teams turn ideas into innovation. Whether guiding a team through change, optimizing underperforming operations, or scaling a growing business, I bring a balance of strategy, execution, and empathy to every challenge.Impact highlights: • Drove $3M in annual savings by improving AI adoption and standardizing operational processes• Generated $1M in annual savings through a supply chain transformation and equipment buyback program• Identified $250K+ in workforce capacity opportunities by deploying AI-driven task mining across 300+ employees• Reduced manual work by 66% through end-to-end process digitization, improving speed and accuracy• Improved labor efficiency by 3x through Lean workspace redesign and process optimizationI’m particularly passionate about helping organizations scale efficiently while fostering a culture of ownership, accountability, and continuous improvement.
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