Jessica Speirs
Customer Value Manager @Phenom
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WORK HISTORY
Customer Value Manager @Phenom
Support enterprise customers across Europe as a strategic Customer Success partner and Customer Value Manager, ensuring measurable ROI and long-term success with Phenom’s AI-powered talent experience platformLeverage my background in Talent Acquisition leadership to advise and coach TA teams, HR leaders, and recruiting organisations on best practices, industry trends, and transformation strategiesPartner with stakeholders to define success criteria, align on KPIs and value metrics, and build data-driven roadmaps connected to hiring efficiency and talent strategyDrive customer success outcomes by developing and executing value realisation plans, focused on automation, applied AI, and workflow optimisationHelp customers unlock business impact through AI-powered automation across sourcing, screening, candidate engagement, internal mobility, and talent analytics
EDUCATION
The University of Manchester
BA(Hons), Psychology and French
ABOUT JESSICA SPEIRS
Talent and HR professional with 14 years’ experience in recruitment and talent management across tech startups and scale-ups.I specialise in building scalable hiring infrastructures and embedding AI powered tools to streamline recruitment and support sustainable growth.A strategic consultant and experienced coach, I bring strong stakeholder alignment, team enablement, and a deep understanding of recruitment tech.Bilingual in English and French.
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