Jessica Serna

Patient Services @Skinfinite Solutions Medical Spa

Modesto, CA, US

Triaging phone calls, successfully determine if patient phone call requires immediate attention by another department or supervisor.Registers patient into patient portal and sends forms via portals.Responsible for monitoring assigned providers’ schedules to ensure scheduling is accurate and/or provider has full schedule, to be monitored at least 3 days out.Audit phone callsAnalyze trends and production.Provide administrative support to managers.Assist with company Social Media accounts and patient inquiriesAssist with Web Site maintenance and content management.Assist with event planning, new item management and online patient portal material.Performs other duties as assigned/necessary

Carrington College

Associate's Degree, In Progress

Carrington College

Medical/Clinical Assistant

Paul Mitchell the School NYC

Esthetician Program