Jessica Schutzenhofer
Plads Client Liaison @Aflac
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WORK HISTORY
Plads Client Liaison @Aflac
Attends/participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements• Proactively identifies and surfaces customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions• Manages escalated customer issues in conjunction with the Technical Claim Specialist• Proactively analyses data, identifies trends and issues; provides system recommendations and designs feedback related to plan changes and updates• Works with IT to define system fixes, enhancements and requirements and performs user acceptance testing• Identifies process improvements for Operations and leads process changes• Acts as main point of contact to report system bugs to IT and tracks for resolution• Assists customer and Account Executives (AE) in understanding the impacts of non-standard benefits and/or processes• Coordinates/handles ad hoc Account Executive requests allowing the AE to focus on developing strategies for new and existing program opportunities• Provides customer process and/or tools training as needed• Identifies most urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions. • Initiates and maintains partnerships throughout the organization. Encourages cooperation by promoting common goals and building trust. Inspires, supports, and initiates cross-functional activities• Participates in finalists and client site visits
EDUCATION
Towson University
Bachelor of Science
University of Maryland University College
Master of Science
ABOUT JESSICA SCHUTZENHOFER
A highly motivated and results-driven Certified Leave Management Specialist with over 10…
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