Jessica Schumacher
Director Ii - Associate Experience @Nelnet
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WORK HISTORY
Director Ii - Associate Experience @Nelnet
I get to work with an authentic, creative and passionate team to create an exceptional associate experience - one that fosters connection, growth, recognition, and a culture where people thrive. As the Director of Associate Experience, I lead with tenacity, strategy, innovation, and a \"people-first\" mindset to drive engagement, development, and belonging across the organization.From onboarding to career growth, recognition, and morale, our team ensures every touchpoint in an associate’s journey is meaningful and impactful. I get to collaborate with leaders, break down silos, and design initiatives that bring people together - whether through associate development programs, connection-building activities, or innovative engagement strategies.I believe that recognition fuels engagement - celebrating contributions, big and small, and making sure every associate feels valued for their impact. I’m committed to executing on Nelnet\'s core values, and my team is on a mission to \"Create an Awesome Work Environment\"- one where people feel supported, inspired, and excited to be part of something bigger.I believe in “running the called play” - executing with purpose and alignment. I encourage teams to “be the change” by actively shaping the culture they want to see. And I help create spaces where people feel empowered to “speak with candor”, knowing that honest conversations drive real progress.I get to be part of building a workplace where people don’t just work - they belong, grow, and thrive. And I feel SO lucky to be leading this charge alongside people who are passionate about creating meaningful connections, celebrating each other’s successes, and improving the associate experience each and every day.
EDUCATION
Northwest Missouri State University
Bachelor's degree
ABOUT JESSICA SCHUMACHER
Champion of Culture, Engagement and Growth
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