Jessica Schultz
Experience Research, Design Thinking and Curling
- Role
- Senior Manager Experience Research at BECU
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jessica Schultz
I leverage human centered design, creativity, collaboration and communication skills to design innovative solutions for today\'s financial challenges. My ability to work with diverse groups of people to understand the users desires, organizational needs and technical constraints allows me quickly identify and design solutions to meet real world problems. My perfect day involves talking to users about their goals and then taking that information back to ideate with the engineering team towards a solution to help users obtain their financial dreams.
Experience
Senior Manager Experience Research
Nov 2023 — Present · Seattle, WA, US
I am responsible for leading the experience research practice at BECU to ensure that we build a deep understanding of our members’ jobs to be done, identify and define the right problems to solve, and test and learn to ensure our solutions are desirable (solves a meaningful member problem), viable (valuable for BECU to pursue), and feasible (can be delivered at scale). As a passionate people leader, providing my team with the tools, support, and coaching they need to be successful is my top priority.I have deep experience in facilitation of design thinking workshops and have led design thinking enablement engagements.
Education
University of Washington
Master of Science (M.S.), Human Centered Design & Engineering
2016
Western Washington University
BA, English
2000 — 2002
Everett Community College
AA, Direct Transfer
1995 — 1997
Communication Leadership at the University of Washington
Master Class—Accessibility and Inclusive Design
2019 — 2019
Skills
- Ideation
- Analysis
- Customer Experience
- Customer Journey Mapping
- Process Improvement
- Customer Relations
- Banking
- Customer Service
- Vendor Management
- Sales Management
- Customer Engagement
- Mystery Shopping
- Customer Persona Creation
- Customer Loyalty
- Strategy
- Project Management
- Management
- Team Building
- Customer Satisfaction
- Training
- Brand Loyalty
- Change Management
- Program Management
- Coaching
- Leadership
- Business Process Improvement
- Team Leadership
- Sales Process
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