Jessica Schieber
Employee Experience | Inspiring and Developing Leaders
- Role
- Director of Claims Operations at USAA
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Jessica Schieber
As a leader in the insurance industry, I have led multiple teams with diverse responsibilities in complex liability and coverage investigations, member experience, policy interpretation and repair management. I balance short and long term staffing projections against volume fluctuations, and adapt to the changing needs of our evolving business with a high degree of flexibility and communication.My core competencies include engaging and developing my staff, fostering a trust-based leadership approach, delivering quality claims handling, and being an innovative problem solver. I am passionate about the professional and personal development of those around me and have created and sponsored programs to develop talent both in terms of technical skills and leadership development. I also support inclusion and diversity within our operation by taking a leading role in employee resource groups. I am certified in Employee Experience by LinkedIn, and thrive when inspiring leaders to realize their potential.
Experience
Director of Claims Operations
Aug 2025 — Present
Education
Pittsburg State University
Political Science, Pre-Law Studies, Environmental Science, In
2002 — 2005
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