Jessica Rost

WORK HISTORY

EDUCATION

SKILLS

ABOUT JESSICA ROST

The retail industry is evolving, and with it, the capabilities needed for success will continue to shift. The increased pressure to provide a wide range of services to meet customer expectations, requires retailers to adapt their operations, invest in technology, and prioritize talent development. As a Director of Operations, Retail, and Merchandising, I bring a strong track record of steering retail operations for hundreds of stores across the Western and Southwestern U.S. I\'ve led multimillion-dollar initiatives, including integrating operations of newly acquired companies and scaling new business categories across retail, delivery, and micro-fulfillment centers. Throughout my career, I\'ve been known for fostering a positive and supportive work environment where employees feel valued and motivated to excel. Key highlights of my career include: Successfully integrated BevMo! and Gopuff operations, setting new benchmarks with streamlined processes and performance metrics that drove record sales and operational excellence: Led the transformation of our flagship stores and optimized merchandising strategies, resulting in increased transaction rates and improved customer engagement: Scaled West Coast delivery operations, enhancing order accuracy and speed. Implemented innovative in-store processes to navigate and adapt to pandemic challenges, ensuring seamless customer experiences: Built diverse, high-performing teams. Developed and promoted talent through structured programs, significantly reducing turnover and increasing female leadership representation. I am on LinkedIn to connect with industry peers, exchange best practices, and explore opportunities that align with my passion for retail innovation and operational excellence.@: Revenue Growth Turnaround, Aggressive Growth, Realignment and Sustaining Success stages Retail Sales Operations Operations Management Merchandising Strategy P&L Management Digital Transformation Strategic Planning & Implementation Change Management Data Analysis Process Improvement Sales Distribution Business Development Recruitment and Selection Performance Management KPI Development Stakeholder Management Compliance and Risk Management Training and Talent Development Customer Experience