Jessica Riley
Creative problem solver | Change advocate | Avid learner
- Role
- Consultant, Solution Strategy & Design at TTEC
- Location
- Junction City, KS, US
- LinkedIn followers
- 500 followers
About Jessica Riley
Over the past 10+ years, I’ve worked across global, matrixed organizations to drive…
Experience
Consultant, Solution Strategy & Design
Nov 2021 — Present
Key Success- Lead the effort to integrate a new mid-market vertical (via M&A) into the TTEC Solutioning practice resulting in $7M in ACV in year 1 including developing the solutioning process for both new logo and embedded base pursuits- Drove solutioning for new work type including pricing, geo strategy, hiring and recruiting strategy, process mapping and due diligence for singular $75M+ ACV line of businessGeneral Job Duties- Understand client and prospective client business goals and requirements and utlize them to design solutions that successfully address their current and future needs- Conduct deep diving due diligence and discovery sessions in person or online to complete root cause analysis and establish expertise in the overall program solution- Lead and coordinate various program stakeholders to complete sales cycle projects in both proactive and reactive sales pursuits- Coordinate and lead all solution design inputs from across all TTEC stakeholders and work with pricing to develop a commercial offer- Identify potential opportunities to introduce digital capabilities, including AI and other tech innovations, into the overall program solution- Manage change process throughout the sales cycle, ensuring that all solution inputs are continuously aligned and all changes to the solution are correctly applied and documented- Clearly articulate all solutions to both internal and external stakeholders- Provide leadership and guidance to other Solutioners and cross-functional sales representatives as the SME for the Agility vertical.
Education
University of Maryland University College
Bachelor of Arts (B.A.)
2006 — 2011
University of Colorado at Colorado Springs
Bachelor's degree
2005 — 2006
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