Jessica Rich
Principal UX Researcher, Member Board of Directors, & Author
- Role
- Member Board of Directors at Microsoft
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Jessica Rich
Jessica Rich is a PhD-educated UX researcher with extensive experience in user research, data analysis, and design. As part of Microsoft\'s Developer Division, she dedicates herself to empowering product makers to create designs that help developers do their best work. With a deep understanding of both discovery and delivery research, Jessica is a leading voice in her field. She has also been recognized for her strong leadership and collaborative skills, having successfully guided and mentored cross-functional teams. Jessica is passionate about using her research expertise and insights to create innovative, customer-centered designs that drive business success. She is the author of the book, The Customer-Driven Playbook, a guide that reveals the secrets to developing products that customers truly love. In addition to her research, Jessica has also developed successful instructional programs on customer-driven innovation and customer-driven approach. Currently, her focus is on intelligent applications/ChatGPT/OpenAI and ML applications.
Experience
Member Board of Directors
May 2024 — Present · Tampa, FL, US
As a Chapter Board Member, I play a pivotal role in advancing the mission of Gift of Adoption for the Florida Chapter. I work collaboratively with fellow board members to raise awareness, engage volunteers, and secure financial support to fund adoption grants.
Education
University of Central Florida
PhD, Applied Experimental Human Factors
2000 — 2005
Skills
- User Interface
- Wireframes
- Paper Prototyping
- Personal Development
- Task Analysis
- User Interface Design
- User Research
- Usability Testing
- User Scenarios
- Contextual Inquiry
- Heuristic Analysis
- User Experience Design
- Human Computer Interaction
- Heuristic Evaluation
- User Experience
- Wire Framing
- Usability
- Strategic Customer Development
- Usability Engineering
- Human Factors
- Persona
- Lean UX
- User-Centered Design
- Card Sorting
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