Jessica Ralston
Sr Director, Development Services @EVERSANA INTOUCH
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WORK HISTORY
Sr Director, Development Services @EVERSANA INTOUCH
Lead and mentor web development teams delivering compliant, high-quality digital experiences for pharmaceutical clients.• Partner closely with project management, UX, and creative teams to ensure work meets both technical and accessibility standards.• Manage a U.S-based team including a Sr. Team Lead, Team Lead, and developers, along with an extended offshore group.• Oversee content authoring in Adobe Experience Manager (AEM) and Adobe Edge, as well as full-stack development for.NET websites.• Provide project estimates and review timelines in collaboration with project managers to ensure accuracy, accountability, and effective project planning.• Maintain resource alignment, capacity planning, workload forecasting, and delivery consistency through organizational and tool transitions, including project management system changes.• Promote awareness and implementation of accessibility, SEO, and UX best practices across all projects.• Contribute to agency-wide process governance by reviewing and updating SOPs to improve clarity and efficiency.• Drive workflow optimization across multiple development teams to ensure streamlined communication and on-time project delivery.• Mentor and promote emerging leaders; several team members have advanced to Team Lead roles under her guidance.• Encourage ongoing technical learning and skill development to ensure the team stays current with evolving tools, frameworks, and industry standards.• Recognized for creating a stable, organized team culture that enhances team productivity and project delivery performance in a fast-paced, complex environment.
EDUCATION
Kansas State University
BA, Mass communications
SKILLS
ABOUT JESSICA RALSTON
Authentic, results-driven digital leader with extensive experience managing web development teams serving the highly regulated pharmaceutical industry. Combines PMP-certified project management expertise with deep understanding of user experience, accessibility, SEO, and front-end technologies. Recognized for building organized, efficient, and collaborative team environments that deliver consistent, high-quality work through process excellence, clear communication, and mentorship.
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