Jessica Lawson
Senior Salesforce Administrator @Freeosk
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WORK HISTORY
Senior Salesforce Administrator @Freeosk
Chicago, IL, US
Evaluated all system automations to create a streamlined plan for consolidation; transitioned all Process Builders and Workflows to Flow; and deprecated unnecessary automations to reduce tech debt, eliminating automation errors and increasing page load speed by 20%- Played a crucial role in integrating CPQ, building many key components to ensure alignment with operational requirements. Later, rebuilt the Quote process and implemented Advanced Approvals to accommodate significant business practice changes- Led the Amazon Web Services (AWS) integration, resulting in 10% faster report generation for the Analytics team and created a data pathway for broader company use, effectively eliminating Salesforce information silos. Initially integrated MuleSoft, a middleware tool, to facilitate this process and later transitioned to Salesforce HTTP Callout using APIs, saving the company $14K- Actualized the Billing Process in Salesforce and proactively created the Finance QA Dashboard to ensure timely invoice execution, prompt client payments, and enhanced leadership visibility.
EDUCATION
Whitman College
Bachelor's Degree, Psychology
SKILLS
ABOUT JESSICA LAWSON
Certified Salesforce Administrator and collaborative project manager with over 7 years of experience identifying opportunities to streamline business processes using the Salesforce platform. Recognized for creating efficient architectural solutions through discovery and collaboration, leading to increased revenue. A self-driven problem solver who thrives when working with and training colleagues.Salesforce Competencies:Process Automation l Fields, Formulas, Custom Objects l Reports & Dashboards l User Management l Dynamic Pages l Report Snapshots l Data Management/Mass Uploads l Quote Templates l Advanced & Standard Approvals l Lightning, Class, & NPSPIntegrations:CPQ l Pardot/Marketing Cloud Account Engagement l LinkedIn Sales Navigator l Outlook l ZoomInfo l AWS l DocuSign l Own Backup l Conga Grid l MuleSoftSoft Skills:Problem Solving l Collaboration & Communication l Prioritization l Training & Presenting l Business Process Documentation l Time Management/Organization l Analytical Thinking l Attention to Detail l Change Management l Proactive
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