Jessica R.
Director of Operations
- Role
- Director of Operations at Cooper Strategy
- Location
- Tallahassee, FL, US
- LinkedIn followers
- 500 followers
Experience
Director of Operations
Apr 2024 — Present
Lead day-to-day operations, ensuring seamless coordination between internal teams and external IT partners to support all business functions- Manage full employee lifecycle including onboarding, training, performance oversight, and offboarding for all staff- Act as the primary Customer Relations Manager for all clients — maintaining long-term relationships through regular check-ins, issue resolution, and client satisfaction tracking- Oversee client implementation processes, guiding each organization from onboarding through to full system integration and post-launch support- Responsible for invoicing accuracy, tracking billing details across all accounts to ensure correct documentation, timely submissions, and dispute resolution- Perform referral and claims capture across multiple EMRs/EHRs (Electronic Health Records) and health platforms, ensuring accurate data retrieval and integration with 340B eligibility tracking- Troubleshoot complex technical and operational issues between Cooper Strategy and third-party vendors or IT service providers- Collaborate cross-functionally with compliance, finance, and audit teams to ensure operational excellence and service consistency.
Education
Westside Tech
Pharmacy Technician, Pharmacy
2005 — 2007
Valencia College
Associate's Degree, General Studies
2012 — 2014
University of Central Florida
Bachelor's degree, Pre-Pharmacy Studies
2019 — 2023
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