Jessica Proctor McCollum
Chief Operating Officer @ThriveMore
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WORK HISTORY
Chief Operating Officer @ThriveMore
Winston-Salem, NC, US
Strategic Leadership: Developed and executed long-term operational strategies to drive company growth, increase profitability, and improve performance across all departments- Operational Efficiency: Streamlined processes and implemented data-driven decision-making to reduce costs, increase productivity, and improve overall operational efficiency by 10%- Cross-Functional Collaboration: Partnered with senior leadership to create a culture of collaboration, innovation, and accountability, resulting in improved cross-departmental coordination and alignment with organizational objectives- Team Development & Leadership: Directed a team of 20 executives and managers, providing mentorship and leadership to cultivate high-performing teams and foster a culture of continuous improvement- Process Optimization: Led the implementation of new EHR platform, Power Bi, and HRIS/Payroll system to automate tasks, improve operational workflows, and deliver a seamless customer experience- Financial Oversight: Managed operational budgets of $20 million, identifying cost-saving opportunities, optimizing resource allocation, and improving bottom-line profitability- Risk Management: Led risk management initiatives to identify and mitigate operational risks, ensuring compliance with industry regulations and safeguarding the company’s assets- Growth & Expansion: Played a key role in supporting the company’s expansion into new markets, launching ThriveMore @ Home, acquisition of a new community, and the dissolution of another community to right size our Skilled Nursing footprint- Performance Metrics: Developed and monitored key performance indicators (KPIs) to measure operational success and identify areas for improvement.
EDUCATION
American InterContinental University
Master of Business Administration (MBA), Health/Health Care Administration/Management
High Point University
BS, Marketing
SKILLS
ABOUT JESSICA PROCTOR MCCOLLUM
Spearheaded the development and execution of strategic plans, resulting in a 15% increase in operational efficiency and a 10% reduction in costs across all departments over a 2-year period- Led a cross-functional team of over 400 employees, driving initiatives that improved patient care, reduced readmission rates, and enhanced staff satisfaction- Managed day-to-day operations for a network of 4 senior living communities and an at home program, achieving a 5% improvement in resident satisfaction and reducing unfavorable outcomes by 10%- Led crisis management initiatives during the COVID-19 pandemic, coordinating resource allocation, PPE distribution, and patient care protocols, ensuring continuity of care and staff safety across all facilities- Helped to launch leadership development program that resulted in a 10% increase in employee retention and a 10% increase in internal promotions within the healthcare organization.
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