Jessica Pickering
IT Consultant @Kaiser Permanente
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WORK HISTORY
IT Consultant @Kaiser Permanente
Seattle, WA, US
An experienced IT Consultant and Project Manager skilled in translating business capabilities into technical requirements, evaluating existing solutions, and researching technology trends. Collaborates with business partners to define strategy and develop technology roadmaps aligned with organizational goals. Managed end-to-end project lifecycles, ensuring timely delivery, scope adherence, and budget management. Develops and documents comprehensive business cases to assess costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.Key Accomplishments:• Translated business capabilities into technical requirements, recommending existing solutions or evaluating alternatives.• Maintained technology awareness of healthcare and non-healthcare organizations.• Actively researched how businesses leverage technologies and stayed informed about internal technology direction.• Understood business needs, documented capabilities, and collaborated with business partners to achieve goals.• Defined business strategy and built technology roadmaps.• Acted as a project manager, responsible for status updates, IT resource plans in both Agile, Waterfall and Hybrid framework.• Used Jira for sprint planning and use case development; Used MS Visio and LucidChart for diagramming.• During vendor engagement, managed the entire Request for Proposal (RFP) process, including evaluating proposals to ensure compliance and minimize risks.
EDUCATION
ITT Technical Institute
AA, Computer Network Services
ABOUT JESSICA PICKERING
With extensive experience in health plan technology, Jessica Pickering is committed to transforming and advancing the field. Her Applied Sciences for Computer Network Systems degree and certifications in Project Management Professional (PMP), SAFe 6 Agilist, SAFe 6 Scrum Master, ISC2 Cybersecurity (CC), and Microsoft Azure Fundamentals reflect her dedication to continuous learning. She excels in technology, cybersecurity, communication, collaboration, and leadership.Jessica has had the opportunity to work in various roles, which has helped her lead successful projects and bring significant value to organizations. She is passionate about using her skills to help companies grow and succeed. She has deep expertise in project delivery, systems integration, process innovation, risk, and compliance. With a solid foundation in HIPAA transactions, ITIL, and enterprise systems, and a growing interest in AI, she continues to make a positive impact as a trusted leader in health plan technology.Her skills and competencies include:Technical Project Management: Managing complex technical projects end-to-end, ensuring timely delivery, scope adherence, and budget management.Scrum: Facilitating scrum ceremonies, removing impediments, and coaching teams.Business-Technology Integration: Translating business capabilities into technical requirements.Vendor Management: Conducting contract reviews and negotiations, and monitoring vendor performance.HIPAA Transactions: Deep understanding of HIPAA (837, 835, 270/271) X12 Transactions.System and Application Management: Managing and maintaining computer systems and applications and developing production support processes.FileNet, Imaging, and Scanning Knowledge: Accomplishing multiple projects in Datacap Taskmaster, advanced application support, data management, and flowcharting techniques.Claim Adjudication Automation Macros: Developing and implementing automation macros for claim adjudication processes.Artificial Intelligence: Continuously learning and increasing skillset with AI technologies to enhance business processes and drive innovation.Health Plan Technology: Extensive experience in health plan technology.In-depth Knowledge of ITIL: Extensive understanding and application of ITIL principles and practices.Jessica is committed to driving innovation and excellence, leveraging her expertise to support strategic objectives and deliver impactful results.
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