Jessica Pena
Global Head of Customer Experience @Zenov BPO
New York, NY, US
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WORK HISTORY
Jul 2023 — Present
Global Head of Customer Experience @Zenov BPO
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Oversee end-to-end customer journeys across USA and EMEA, enhancing pre-onboarding and adoption processes. Implement strategies to ensure seamless transactions, resulting in faster time to value for clients. Drive measurable business outcomes, contributing to increased customer satisfaction, growth and retention rates.
SKILLS
Lean ManufacturingSix SigmaContinuous ImprovementValue Stream MappingKaizenOperational ExcellenceBusiness ProcessBusiness TransformationDmaicIso 9000ManagementManufacturingProcess EngineeringProcess ImprovementProcurementQuality AssuranceQuality SystemSupply ChainStrategic PlanningProject ManagementInsuranceBusiness DevelopmentStakeholder ManagementSales ManagementBanking
ABOUT JESSICA PENA
I am a bilingual professional with 20+years of experience and success defining and…
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