Jessica Passarelli
Director, Customer Experience Programs and Delivery at Blue Cross NC
- Role
- Blue Cross NC
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jessica Passarelli
Customer Experience Leader with a proven track record in leveraging voice of customer insights and analytics to shape strategic direction and drive execution. Adept at building and nurturing cross-functional partnerships, delivering significant process improvements, implementing enterprise-wide strategies, and spearheading impactful change initiatives. Recognized for transforming customer feedback into actionable strategies that enhance overall customer satisfaction and business performance.
Experience
Present
Education
Bryant University
Bachelors, Management
1999 — 2003
Boston University Metropolitan College
Graduate Certificate, Project Management
2011 — 2012
Boston University Metropolitan College
Masters Degree, Project Management
2011 — 2015
Skills
- Leadership
- Banking
- Management
- Risk Management
- Relationship Management
- Human Resources
- Financial Analysis
- Process Improvement
- Analysis
- Business Process Improvement
- Customer Service
- Performance Management
- Retail Banking
- Call Centers
- Vendor Management
- Business Analysis
- Project Management
- Financial Services
- Software Documentation
- Strategic Planning
- Leadership Development
- Sharepoint
- Operational Risk Management
- Change Management
- Credit
- Training
- Expense Management
- Risk Assessment
- Time Management
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Recruiting
- Ms Project
- Finance
- Project Communications
- Six Sigma
- Operational Excellence
- Pmi
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